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Frequently Asked Questions

  • What measures are you taking to be Covid safe ?
    What measures are you taking to be Covid safe ?<br>
    We have several measures in place across the restaurant and the hotel including: 

    • All guests are required to sign in via QR code
    • All menus are sanitised after every use. 
    • Our associates will be wearing face masks and gloves where necessary
    • Our associates sanitise hands after every interaction
    • Hand sanitization stations are provided throughout the restaurant and hotel public areas
    • Restaurant and bar seating plans follow physical distancing guidelines
    • All tables are distanced according to the the current QLD regulation
    • Dishwashers are set to over 85°C to sanitise cutlery and crockery
    • Elevated santisation of common areas - high contact areas are regularly cleaned
    • Cashless payments are encouraged
    • Time is left in-between booking sessions to allow for deep cleaning and sanitisation of the space between seating's
  • Wearing of Masks
    Wearing of Masks
    • Our associates are wearing masks for the best protection for our guests and themselves as required
    • Masks are provided complimentary for all hotel guests and we encourage guests to wear them if they would like to
  • Cancellation Policies
    Cancellation Policies
    We understand that sometimes you may need to change your schedule. We  require at least 24 hours notice for all cancellations and 48 hours for all group  bookings. Any cancellations outside of this time will incur a 50% fee
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